Choosing Your Energy Supplier

It is inevitable that you will have questions and concerns that require clarifications, especially when dealing with an industry most consumers are not very familiar with. Buy Energy Direct is here to make you feel comfortable flipping the switch. In order for these concerns to be addressed properly, we continuously review the feedback from customers just like you and have compiled a list of frequent concerns as well as our responses.

Let us paint the picture for you. There are three core elements of electricity service: generation, transmission, and distribution. You hold the power to choose who you buy your electricity from and how it is generated. Your electricity will continue to be distributed through the same regulated transmission and distribution system it has always been.

Unregulated

Generation. The power plants the produce the electricity. You are now able to choose the company that produces or buys energy on your behalf to sell to you with cost savings and enhanced services.
Transmission. The high-voltage transmission line infrastructure that delivers electricity from the power plants to your geographic area. This is still a regulated industry where independent system operators or utilities manage the transmission of large amounts of electricity.
Distribution. The same network of power lines that has always delivered electric services to your residence or place of business. Maintained by your local distribution company, this part is still regulated by the utility commissions of each state and is not open to competition.

If you have a question or concern not listed below, please feel free to ask us. Contact Us

What is Energy Choice?

The traditional monopoly structure for generating and distributing power to residential and business consumers is now open to competition to energy service companies (ESCO’s) through a legislative or regulatory initiative. Energy choice is fairly new and is only in its beginning stages. However, the benefits are already vivid to residential and business consumers. This open competitive market, allows Buy Energy Direct to offer competitive pricing, world class customer service and constant product enhancements.

Which company should I buy from?

There are a few external factors to consider when making the correct choice. Depending on the location of your business, you will need to research what energy servicing companies are in your area as well as the amount of energy your residence or business consumes. Some energy servicing companies are not able to supply the demand necessary for your usage. Buy Energy Direct ensures reliability and service no matter the consumption.

What are the benefits of switching and process involved?

Depending on your current utility company, some companies offer a promotional incentive period for switching to an independent energy servicing company. The cost savings involved with switching also depends on your specific energy consumption needs. The most accurate way to find out is to contact our sales department to request a quote. Our specialists will be happy to analyze your energy demands and will put together an optimized structure for your specific needs absolutely free of charge to you.

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What if I am currently happy with my utility?

Even though we have had customers that were happy with their current utility company, there are many things that those customers have not taken into account until they turned to Buy Energy Direct. Buy Energy Direct offers the best bang for your buck. Buy Energy Direct offers customized price plans for every customers unique energy consumption needs and a world class customer service department that very few companies can offer. Flip the switch to Buy Energy Direct and see the difference for yourself.

I don’t want to be bothered with all the hassles!

Hassles are the last thing we want our customers to be bothered with. We understand this. Buy Energy Direct ensures a hassle free and simple transition. We do all the work for you. All we ask of you is for a few minutes out of your day to provide us with the information we need to show you the benefits of switching to Buy Energy Direct.

What happens to my service during the switching process?

Your local utility company will continue to transmit and deliver your energy to your home or business in the same fashion they always have. When you switch to Buy Energy Direct, your services won’t be interrupted. We will never put you in jeopardy of being without energy. We ensure a seamless transition.

Will I see a change in the level of customer service?

We understand the importance of customer satisfaction and quality assurance. We continuously keep our customers updated on changes to Buy Energy Direct as well as the energy industry. Our goal is to keep you as informed as possible so that you are always aware of all the benefits available to you. Unlike other utility companies, we do not just send you a bill once a month, we maintain relationships with our customers. In addition, our world class specialists are always at your finger tips to solve any and all problems and questions that may arise.

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How can I be sure that I chose the correct plan?

Buy Energy Direct is committed to ensuring our customers are always satisfied with the choices they have made. Our specialized plan structures are designed to allow customers to choose the option that best suits their needs. Buy Energy Direct is a customer centric company, we pride in building long lasting relationships with our customers.

Flipping The Switch

How to Switch

We make the switching process easy by guiding you every step of the way. First we learn all we can about your energy consumption by talking with you and conducting an in-depth review and analysis of your historical usage data.

Then we apply what we have learned about your energy consumption with our experience providing service to customers just like yourself. As your energy partner, we present the results of our findings and make specific product recommendations designed to meet your needs and budget.

Upon your acceptance and approval, we'll work with your current provider to finalize the details of a smooth and painless switch to Buy Energy Direct.

After you switch to Buy Energy Direct, we'll work even harder to keep your business as we did to earn it. We'll do this by delivering competitive prices, products and services that reduce risk, and personal support to make your job a whole lot easier.